Genfare offers a variety of training options that range from introductory level webinars to in-depth, hands-on training. We highly recommend you attend training in our state-of-the-art facility. However, if you prefer on-site training, we can accomodate your request. If you don’t see a particular topic or solution you’d like covered, please contact us and we’ll put together a custom training program for your agency’s needs.
Course Description: Detailed overview of the Data System and its functionality. Learn to use the reporting tools (revenue, ridership, maintenance, operation, diagnostics, driver key, TRiM, security, and unclassified revenue reports), cashbox/bin ID, fare set and fare structure, keys and TTP, and media. Appropriate for personnel with any level of experience with the Garage Data System.
Course Duration: 2 days (1 day for set up)
Course Description: Basic introduction to reporting tools. This webinar will specifically demonstrate how to run revenue and ridership reports, and proper edit list/edit data usage.
Course Duration: 2 hours
Course Description: Advanced reporting tools. Learn to use and interpret event and trasactional reports, and how to identify and interpret stats for unclassified revenue. Includes an overview of techniques for “drilling” into report data.
Course Duration: 2 hours
Course Description: This course will explain, what the purpose of the fare structure is, how to access/change/modify the Fare Structure. Learn how to manage the Fare Structure Such as Defining a Fareset; Keys; TTPs; Issuing Documents; Setting up Ridership tracking, and so much more.
Duration: Class will be 2 hours maximum.
Course Duration: 2 hours
Course Description: This course will define the Cashbox and Bin ID System. In addition, how to use the Revenue Reports for reconciliation. Tracking Cashboxes; Shows Cashboxes that vaulted successfully in the Receiver.
Course Duration: 2 hours
Course Description: Learn advanced usage of the VIP application. Topics addressed include: reporting on sales, band cards, daily cards, transaction details, lost credit, and employee access, advanced VIP Genfare processes, and the appropriate handling of all error messages, events, or alarms.
Course Duration: 4 hours
Course Description: Learn to configure, operate, troubleshoot, and maintain the PEM. Will include a basic overview of all screens, batch encoding, card replacement, using the configuration menu, and issuing replacement cards and change cards.
Course Duration: 4 hours
Course Description: Learn to configure, operate, troubleshoot, and maintain the PEM. Will include a basic overview of all screens, configuration files, batch encoding, TicketWizard.ini configuration, account management. Emphasis is on software usage rather than mechanical.
Course Duration: 2 days (1 day for set up)
Course Description: Learn to install, operate, troubleshoot, and maintain the Fast Fare farebox. Includes a detailed overview of all major components of the Fast Fare (TRiM, cashbox, bill transport, coin bypass, electronic lock, pedestal/main bracket assembly, logic board, etc.), vaulting, and how to properly configure the farebox and install replacement components.
Course Duration: 5 days
Course Description: Learn to install, operate, troubleshoot, and maintain the Odyssey farebox. Includes a detailed overview of all major components of the Odyssey (TRiM, cashbox, bill transport, coin bypass, electronic lock, pedestal/main bracket assembly, logic board, etc.), vaulting, and how to properly configure the farebox and install replacement components.
Course Duration: 5 days
Course Description: Detailed overview of the VIP system. Learn to use reporting tools, navigate all screens, TVM configuration, and appropriate handling of all error messages, events, or alarms.
Course Duration: 2 days (1 day for set up)
Course Description: Learn to install, operate, troubleshoot, and maintain the CENTSaBILL farebox. Will include a detailed overview of all major components of the CENTSaBILL (TRiM, cashbox, bill transport, coin bypass, electronic lock, escrow, bill stuffer, pedestal/main bracket assembly, logic board, etc.), vaulting, and how to properly configure the farebox and install replacement components.
Course Duration: 5 days
Course Description: CENTSaBILL farebox training without TRiM training. Appropriate for agencies that do not use a TRiM, or technicians that have already received the appropriate CENTSaBILL TRiM training.
Course Duration: 3 days
Course Description: TRiM training only. Advanced training course in TRiM usage, diagnostics, maintenance, and configuration. Appropriate for technicians at any level of familiarity with the TRiM unit.
Course Duration: 2 days
Course Description: Learn about module configuration, how to operate, troubleshoot, and maintain the TVM. Detailed overview of all screens (sales mode, maintenance mode, and revenue mode), bench testing and maintenance for all modules (ticket modules, coin dispensers, UPS, bill mechanism, alarm, credit pinpad), how to install firmware updates. Also includes training on money room operations for CTP, hoppers, coin cash box, bill stacker and bill validator.
Course Duration: 2 days
Course Description: Preventative Maintenance training for Genfare products. This course focuses on troubleshooting, testing various modules of the Genfare equipment, cleaning and replacing components, and strategies for maximizing the uptime of the equipment.
Course Duration: 6 hours