Hands-on Virtual & In-Person Training

Whether you’re implementing a brand-new fare collection solution, want to dig deeper into the reporting capabilities of your software, or need to get new hires up to speed on maintaining your existing hardware, Genfare can create a training package for you. Our training engineers can spend an hour, a day, or even a week conducting hands-on in-person sessions at your agency or our Chicago-area facility, or teach remotely via videoconference. Plus, on-demand training is available 24/7 on our Customer Portal.

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Implementation in-person and remote training
Ongoing in-person and remote training
Customer portal on-demand training

We're with you every step of the way

We make sure your staff knows the ins and outs of your agency's solution, from pre-implementation through the life of your products.

On-site

Before your solution is installed, we conduct a 5-day, in-person train-the-trainer course covering the operation and maintenance of your new products. This gives your team time to train your drivers and other operators.

Virtual

Before you adopt a new solution, we conduct virtual training sessions in a lab environment. When your system is launched, training on how to create, use, and analyze reports continues with live data.

Follow-up

We can return to repeat courses or offer refreshers as your staff turns over or simply needs to brush up on how to use and maintain your solutions. On-demand training videos and documents are available on our customer portal at any time.

On demand training on the Customer Portal

Our Customer Portal is the gateway to 24/7, on-demand training. A robust and continually-updated library of training videos, knowledge base articles, and user manuals cover the use, maintenance, management, and troubleshooting of Genfare products along with the features and functions of our solutions. Supervisors can assign training tracks to their team members and monitor progress.

Journey with Genfare

We want to elevate transit, not just for riders, but also for the agency and the whole community. Learn how Genfare can help your agency increase ridership and raise revenue with our simplified, empowered, and connected equitable mobility solutions.