Genfare has a Return Merchandise Authorization (RMA) process for repairs, warranty repairs, and returns. We ask that all Genfare customers follow the processes outlined below to ensure the request is processed accurately and efficiently.

To view the detailed flyer, please click HERE, or follow the steps below to begin the process:

REQUEST RMA DOCUMENT

Before sending your parts for repair, please contact your Aftermarket Parts Representative at 847.871.1231. We will provide a pricing estimate that will require authorization before the shipment can be sent to Genfare.

The pricing for materials eligible for a Flat Rate repair will be provided in advance. Please note that an evaluation fee will be assessed for all items billed as Time & Material repairs (T&M). This evaluation fee will be deducted from the final repair amount when the repair is complete.

For Warranty requests, please be prepared to provide serial numbers for all applicable materials.

AUTHORIZE REPAIRS

For all non-warranty repairs, we will need a customer authorization on file. This authorization can be provided in two formats:

  • PDF copy of a Purchase Order, OR
  • A signed copy of the RMA document

We require all Flat Rate repairs and T&M Evaluation fees to be authorized in advance. If Genfare does not have the proper documentation on file prior to receiving the shipment, the shipment may be rejected by our receiving department.

PREPARE SHIPMENT

The following materials should be included in your shipment to Genfare:

  • Properly packaged parts (visit www.ups.com/packaging for packaging tips)
  • Printed copy of the RMA Document – IMPORTANT: All inbound shipments to Genfare must include an accompanying RMA Document
  • Printed copy of your Purchase Order or signed RMA paperwork
  • Please write the Repair/Return Order Number clearly and prominently on the outside of the box

Following these steps will help ensure the repair is handled quickly and accurately.

SHIP TO GENFARE

Ship the parts back to Genfare, to the attention of ‘Repairs,’ ‘Warranty,’ or ‘Returns.’ When the shipment is received, it will be checked for accuracy against the Repair Order. If additional clarification is needed, we will contact you. Please use the following ship to addresses:

Standard Repairs:

Genfare
Attn: Repairs
[Repair Order #]
800 Arthur Avenue
Elk Grove Village, IL 60007

Warranty Repairs:

Genfare
Attn: Warranty
[Warranty Repair Order #]
800 Arthur Avenue
Elk Grove Village, IL 60007

Returns:

Genfare
Attn: Returns
[Return Order #]
800 Arthur Avenue
Elk Grove Village, IL 60007

UPDATING PURCHASE ORDERS:

Occasionally, we may need you to provide an updated Purchase Order or a signed copy of the updated RMA document, once a Time & Material repair order has been evaluated. If an updated authorization is needed, a Genfare representative will reach out to you to provide the updated pricing. We request that an updated PO or a signed copy of the updated RMA is returned as quickly as possible to keep your request moving. If we are unable to receive an updated authorization, the unrepaired item may be returned. our requests for an updated authorization for an extended period of time, the unrepaired shipment may be returned for you.

ADDITIONAL TIPS:

To expedite a repair: If needed, you can expedite your order for an additional fee of 25% of the final repair cost, with a minimum fee of $40. Expedite requests are prioritized in the order they are received.

To check the status of a repair: Contact your Customer Care Partner for a status update. All outgoing shipments from Genfare are shipped UPS Ground, unless otherwise requested and authorized.

Questions?

The Genfare Aftermarket Team is here to help! Call us direct at 847.871.1231 or use our website to contact us.