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We’re Here to Help: COVID-19 Update


Dear Genfare Customers and Partners,

While we are in a fluid environment, and one that is unprecedented in my lifetime, we want to communicate our current mode of operation.

We are prioritizing the safety of our associates, customers and extended communities—all while continuing operations.

During this time, we are limiting travel to the United States, as well as minimizing travel to customer-critical events and support only.

We continue to ship, support our service contracts, and move forward with our ongoing projects and implementations. We are continuing to have a customer-focused mentality and are handling issues with the majority of our associates working remotely.

We expect no significant change to our production capacity and delivery timelines. 

As working habits change during this period, we are utilizing video conferencing and other collaborative tools to stay connected and working together as a team.

If you have questions, please continue to contact your relevant Genfare Team member or reach out to genfare.customercare@spx.com. If you are not getting a response within 48 hours, you can directly contact me at eric.kaled@spx.com, and I will ensure your message is addressed and routed to the proper team member. We appreciate your partnership and we look forward to continuing to serve you.

 

Eric Kaled and the entire Genfare Team

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