Skipjack End of Service Announcement (EOS)
May 09, 2016
On Thursday, September 1 2016, the Skipjack platform will be decommissioned. Please see below for important information regarding your current gateway service provided by Skipjack.
What services will be decommissioned with Skipjack?
Effective, Thursday, September 1, 2016, Skipjack will cease to offer transaction processing services and payment processing applications to include reporting inquiries and merchant boarding requests. This discontinuation includes:
- Virtual Terminal (Hosted at https://secure.skipjack.com and https://payments.skipjack.com/vterm)
- Skipjack’s Plug-in for QuickBooks®
- FormBuilder hosted payments
- Custom payment applications
- PowerPay (lockbox application)
How do I limit impacts to my business?
Skipjack realizes that each of our integration partners is unique, and their application and implementation vary by client, and those implementations methods are often unknown to Skipjack. You should contact your bankcard merchant services provider, or third-party integrated service provider to discuss alternate payment platform options. Part of decommissioning Skipjack includes a commitment from Skipjack and your providers to offer viable alternatives to make the migration process easier.
Skipjack will provide additional notifications as we progress towards the September 1, 2016 deadline to keep everyone informed of the discontinuation in these services.
If you have any questions about your gateway payment services, please contact Skipjack. The Skipjack support center is available, Monday – Friday, 8:00 AM to 8:00 PM Eastern. Please Dial 1-888-368-8507 & Press 1 for Customer Service or e-mail firstname.lastname@example.org.
Please find a complete list of FAQs here.
Please reach out to your Genfare sales director to discuss your options. If you’re unsure of who to contact, please use the rep locator to locate your sales contact.
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