How to Succeed in Implementing New Fare Technology
Every transit agency is tasked with the challenge of keeping up with the record pace of new fare collection technology while making sure its passengers can also seamlessly adapt when changes are made. With a phased approach, agencies can make a smooth transition and also increase passenger convenience and flexibility, as well as boost ridership.
“When it comes to implementing new technology fare systems, a phased approach is one of the most successful ways to ensure you cover all of the critical components of an implementation program,” says Kim Green, president of SPX Genfare. “The most effective and successful new system implementations allow agencies to maintain their current fare collection operation and phase in the new features and functionality over time in a carefully controlled way.” (full article)
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