Implementing a transit project requires two important focuses: a quality system-product and a timely execution. A city’s key concerns with a complex project is staying on time, staying on budget, and giving its citizens a smooth and satisfactory experience from the very beginning.
Being timely isn’t just about patience. “Schedule slippage” is one of the leading causes of city budget overruns. That’s why Genfare has developed a proven method of schedule maintenance that addresses multiple ways of saving transit project implementation time.
As part of each city’s proposal plan, Genfare outlines a clear timeline. This easy-to-read graphical schedule shows the transit project implementation time from beginning to end, broken down by month across multiple years, as needed. With clear expectations, each Genfare team, from design and engineering to overall project management, works together toward the same milestones.
Our expertly planned multiphase rollout allows Genfare to tackle each component with full concentration while minimizing issues that can cost time. We typically prioritize each phase of the launch from simple to complex. This allows early or even immediate functionality of features like mobile ticketing with additions of more complex features later on. Breaking down phases into further subphases enables the design and testing teams to ensure each new feature is working as expected before adding additional layers of complexity. Without Genfare’s “phase to completion” process, a simple-fix bug in the first phase could cost precious time to detect and diagnose later, when the entire system has become more complicated.
Staying on time requires frequent check-ins, both externally between Genfare’s Project Manager and the city client as well as internally between Genfare’s various teams. Some meetings are held on-site in the client’s city, while others are held at our corporate office in Elk Grove Village, IL. Weekly, monthly, and quarterly meetings with set agendas help keep the project on track.
Progress reports reviewing planned versus actual progress are delivered at least monthly. With each progress report, the client receives an updated master schedule, accomplishments since the last report, current and/or anticipated issues, and an updated action item log.
Set Communication Protocols
The assigned Project Manager serves as the central contact point for concerns both from the client and between Genfare teams. Each city’s exclusive Project Manager is responsible for overseeing all communication to make sure every issue and concern is addressed in a timely manner, helping avoid time-sensitive mistakes and keeping the project on schedule.
Design Review and Rigorous Testing
A design review is completed three times during each project phase, including the conceptual review, the preliminary review, and the final review. These internal checks ensure basic product functionality and check for readiness of other important details, such as site preparation materials, installation plans, sample fare media, training schedules, and other logistical issues.