GFI Farebox Repair & Parts – Genfare

GFI FAREBOX REPAIR & PARTS

We stand behind our Genfare products with industry-leading warranties. If you need repair or replacement for your Genfare farebox, we offer a simple process to getting the help you need. Even if your warranty has run out, we can help you get up and running as soon as possible after a quick estimate approval.

In addition to mail-in service for repair and replacement, we also offer onsite maintenance for larger projects. You can select from a one-time service or an ongoing maintenance contract. We also provide on-site training, online training, and in-house training at our Elk Grove Village, IL headquarters to provide the hands-on knowledge for agency staff to maintain and repair their Genfare products.

Farebox Part Repair or Replacement

To mail in your farebox part for repair or replacement, we offer a convenient 4 step process.

1. Call the Customer Care team

Whether your part is currently under warranty or not, we ask you to please contact our Customer Care team at 847.871.1234 or genfare.customercare@spx.com. Our friendly representatives will generate an estimate, if necessary, and help you place a repair or replacement order.

3. Prepare Your Shipment

If you are returning an item for repair or replacement, you’ll need to include in the packaging your signed RMA form or a purchase order. Make sure your part is well-packaged and cannot move inside the box during shipment. Please write the Repair or Return Order Number on the outside of the box as shown below.

Farebox Part Repair or Replacement

2. Complete Your RMA (for non-warranty covered parts)

Once you’ve contacted our Customer Care team, you will receive a Return Merchandise Authorization form. Sign this form and return it to us before shipping your item. This confirms your agreement to the estimated repair or replacement costs.

4. Where to Send Your Parts

Genfare
Attn: Repairs OR Warranty OR Returns
Repair Order #
800 Arthur Avenue
Elk Grove Village, IL 60007

It's That Easy

You may check the status of your repair or replacement by contacting your assigned Aftermarket Parts Representative. If you need your item sooner, you can expedite your order for 25% of your purchase order price (with a $40 minimum). In some cases, we may recommend a repair or replacement that costs more than the original estimate. If this happens, we will send a secondary RMA that will require another written authorization before work can begin.

Questions or Concerns?

Our Customer Care team is standing by at 847.871.1231 or genfare.customercare@spx.com to answer any and all questions about repairing your farebox. With Genfare, you are always one phone call or e-mail away from fast, professional support.

CONTACT CUSTOMER CARE

GFI Farebox Repair & Parts – Genfare

GFI FAREBOX REPAIR & PARTS

Manage fare collection faster, smarter, and better with GenFare.