Frequently Asked Questions (FAQs)
Find answers to Genfare’s most frequently asked questions.
What is your support status? Are you under warranty? Do you have a support contract? Or do you have project-based support?
If at any time, you have not heard back from our team regarding and open ticket please follow up with our Customer Care team at 847.871.1231 or firstname.lastname@example.org
Whether the part is in or out of warranty, contact the Aftermarket Parts Team at 847.871.1234 or email@example.com to receive a quotation or place an order.
Yes, anything being sent back to Genfare needs an RMA to be received by our shipping team. Should you need to return an item to Genfare, contact the Aftermarket Parts Team at 847.871.1231 or firstname.lastname@example.org.
The lead time is 6 to 8 weeks based on the type of ticket you are ordering. All lead times start from the time the proof is approved, signed off and returned to Genfare.
Placing an order for tickets is a multi-stepped process:
Contact the Aftermarket Parts Team to issue an RMA. Once issued, print out the authorization to include in the box. Please protect the part by packaging it well (there should be no movement in the box once packed) and send it attention: Repair team with your RMA number on the shipping label.
Repairs timelines range from 15-30 days from the time your shipment is received at Genfare. To check the status of a repair contact the Aftermarket Parts Team at 847.871.1234 or email@example.com
Yes, you can expedite your order for a fee of 25% of the repair cost (minimum fee of $40) per part. To receive a quotation contact the Aftermarket Parts Team at 847.871.1234 or firstname.lastname@example.org
First, make sure the item ordered is being returned within the agreed to terms and conditions noted in the Acceptance, Returns and Exchanges section. For reference go to https://www.genfare.com/terms-and-conditions/
Contact the Aftermarket Parts Team to issue a RMA. Once issued, print out the authorization and include within the box. Please protect the item being sent back by packaging it well (there should be no movement in the box once packed) and send it attention: Repair team with your RMA number noted on the shipping label.
Upon physical receipt of your item, we will inspect the item, confirm the part being returned is what was identified and in good working order. Once approved the credit will take up to 5-10 business days
When you need support and are out of warranty, you have two options. You can acquire an annual support contract which allows unlimited calls or you can go project based support which is quoted per instance.
To check compatibility and to receive a quotation, please contact the Aftermarket Sales Team at 847.871.1235 or email@example.com
Yes, we can provide a one-time onsite maintenance or provide ongoing maintenance support. Contact Aftermarket Sales Team for a quotation at 847.871.1235 or firstname.lastname@example.org
We offer a wide range of courses in-house, via webinar or at your facility. For a full list of training courses go to https://www.genfare.com/training/