Transforming our approach to customer care.

Our Customer Care team combines our Technical Support Team with our Customer Service Team and Training to ensure clients reach the right team with a single call.

Our customers are the cornerstone of our business and we care about the health and well-being of each solution. Fare collection systems have a lot of moving parts. Keeping them running smoothly requires a non-stop commitment on our part to back up our transit agency partners and the riders they serve—ensuring peace of mind for the road ahead.

Ticketing System

The ticketing system within System Support tracks each service request and support issue to ensure they have proper visibility through close out. Each call is assigned a ticket number and then directed to one of our support team members to resolve. If you have any questions about the ticket, you can call our support number at 847.871.1231 or email and we will provide an update.

Customer Updates

Looking for product and service updates? The new Customer Updates page was designed to list everything from end of service notices to sun setting of products.

Return Authorization

Need to return or replace a spare part of piece of equipment? Contact our customer service team to issue a return authorization (RMA). All returns require an RMA before they are sent back to Genfare.

Service Contracts

Pick up where your warranty left off! Service and support has never been more important to maintaining a well-run fare collection system. Learn more about our service offering.


Our training page provides a complete overview of the courses we provide to help you get the most from your fare collection system. From webinars and Genfare based training to onsite training programs Genfare has a program to fit your needs.