Genfare Account Management

At Genfare, we go the extra mile to ensure every client has a superior customer service relationship. From your initial contact to project implementation and through years of on-going support, Genfare provides everything you need to upgrade and maintain your new transit solution.

At all times, clients are informed of whom to contact for various issues on their account. Our structured transit solutions account management makes it easy to get directly to the experts with minimal wait time.

Exploring Your Options

When you first contact Genfare, you’ll be assigned a single representative who can assist you during your exploration of our transit solution options. This contact point can help guide you to potential transit solutions based on your unique needs and assist you in getting the proposal process started. The representative is also an easy, central contact for all questions before the Project Manager is assigned.

Implementation

After you receive and agree to your proposal, the implementation process begins. Your central contact point during the implementation phase is your Project Manager. He or she handles all communication between Genfare and the city client as well as internally between Genfare teams. Each project manager is assigned exclusively to one city project at a time, allowing each account the fullest attention.

On-Going Support

Your support after launch will encompass every aspect of your new system. Our transit solutions account management is tiered by issue so you can get immediate support from the right experts without waiting for department transfers.