Return Authorization Process

Genfare has launched a Return Merchandise Authorization (RMA) process for repairs, warranties, etc. We ask that all clients adhere to the below guidlelines so items can be processed more quickly and efficiently.

To view the detailed flyer, please click HERE, or follow the steps below to begin the process:

  Before sending your parts in for repair, please contact your Customer Care Representative at 847.871.1234. We will immediately create a repair order including all the necessary information.
     
  A copy of the RMA (labeled “Repair Order”) will be sent to you. It will include an estimated delivery time, based on when the parts are received at Genfare.
     
  Include a copy of the Repair Order in the box. Please write the 5-digit Repair Order number clearly and prominently on the outside of the box. If you have assigned a PO to the order, please include a copy of your PO as well. This will help us ensure that the repair is handled quickly and accurately. Visit www.ups.com/packaging for packaging tips.
     
  Ship the parts back to Genfare, to the attention of ‘Repairs,’ or ‘Warranty’ if the parts are expected to be under a valid warranty. When the shipment is received, it will be checked for accuracy against the Repair Order. If additional clarification is needed, we will contact you.

Please use one of the following ship to addresses:
 

Genfare
Attn: Repairs
Repair Order #
800 Arthur Avenue
Elk Grove Village, IL 60007
Genfare
Attn: Warranty
Warranty #
800 Arthur Avenue
Elk Grove Village, IL 60007

 

 

 

 

Additional tips:

To expedite a repair: If needed, you can expedite your order for an additional fee of 25% of the repair cost, with a minimum fee of $40. Expedite requests are prioritized in the order they are received.

To check the status of a repair: Contact your Customer Care Representative for a status update. All outgoing shipments from Genfare are shipped UPS Ground, unless otherwise requested.

To view the flyer: please click here.

Questions? Customer Care is here to help! Call us direct at 847.871.1234 or contact us.