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<span class="archive__title-prefix>Posts Categorized:</span> Customer Updates
2021 Spare Parts & Repairs Price Change
Genfare is making a price change to spare parts and repairs effective June 1, 2021. This price change comes as result of the rising cost of commodities over the past several months. Genfare has been able to hold our current spare parts and repairs pricing structure for the past two years. Please note, the price […]
OPERATOR CONTROL UNIT (OCU) END OF LIFE (EOL) ANNOUNCEMENT
The OCU has been officially sunset by Genfare. This End of Life Announcement (EOL) is to notify our clients the equipment and software is no longer upgradable or available for purchase. Operator Control Unit (OCU) The manufacturer of the processing boards ceased production, and we can no longer acquire the processing boards necessary. Genfare will continue to service […]
We’re Here to Help: COVID-19 Update
Dear Genfare Customers and Partners, While we are in a fluid environment, and one that is unprecedented in my lifetime, we want to communicate our current mode of operation. We are prioritizing the safety of our associates, customers and extended communities—all while continuing operations. During this time, we are limiting travel to the United States, […]
COMTO Jacksonville Holds 11th Annual Bowl-A-Thon Fundraiser
JACKSONVILLE, FLORIDA– June 8, 2019 – The Conference of Minority Transportation Officials (COMTO) Jacksonville Chapter held their 11th Annual Bowl-a-Thon on Saturday, June 8, 2019, at Bowl America on Beach Boulevard. Over 60 people attended and participated at this year’s event. Also, for the first time in COMTO-Jax history, because of the generous amount of […]
Upcoming FIS Scheduled Maintenance Outages – May 2019
For all Genfare clients that use FIS, please be aware of the upcoming scheduled maintenance outage. For questions, concerns and support needs, please contact FIS directly at 1.844.300.5510, or email ClientSupport@fisgov.com. SUMMARY FIS will utilize the scheduled maintenance windows on Sunday, May 5, 2019 and Sunday, May 19, 2019. FIS ACTION FIS will be performing […]
Chase Symantec Certificate Replacement
March 12, 2019 Chase announced on February 8, 2019 an update that impacts any certifications to Chase using the NetConnect protocol for sending payment information via the Internet to either of the Chase authorization hosts. Read the full announcement. Based on your ticket vending machine you have one of two solutions: Vx700 or Bezel 8 […]
Symantec Certificate Replacement – Action Required
Dear Integrator Partner: JPMC is moving away from Symantec as the primary external issuer of certificates in response to distrust of Symantec certificates. This is an industry-wide issue that we are remediating now. Legacy Symantec certificates will be expiring in early 2019 and all terminals in the field must be ready to cutover to the […]
TLS1.2 Update
January 26, 2018 This update notice is to assist our transit agency clients with Ticket Vending Machines that have the Vx700 VeriFone pin pad in operation. Your processor should have notified you they are in the process or have already made a software change that will prevent your agency from processing credit cards at vending […]
Transentry Faregate End of Life Announcement (EOL)
January 20, 2017 The Transentry Faregate has been officially sunset by Genfare. This End of Life Announcement (EOL) is to notify our clients this equipment and software is no longer available for purchase. Genfare will continue to service and provide replacement parts for as long as they are available. Should you need to replace a […]
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